All processes
Process library
66 processes
P01Reviewed
Direct booking to confirmation
P02Reviewed
OTA agent booking import and reconciliation
P03Reviewed
Quote preparation for family group stays
P04Reviewed
Package offer setup and publication
P05Reviewed
Voucher purchase issuance and redemption
P06Reviewed
Rate rule setup with cancellation policy controls
P07Reviewed
Deposit pre authorization handling
P08Reviewed
Booking modification dates room type occupancy
P09Reviewed
Cancellation handling and fee determination
P10Reviewed
No-show detection and charging
P11Reviewed
Waitlist and overbooking resolution
P12Reviewed
Pre-arrival upsell spa dinner transfers extras
P13Draft
Arrival guidance for car-free destination Täsch transfer instructions
P14Reviewed
Train station pickup dispatch
P15Draft
Luggage handling from station to room
P16Reviewed
Early arrival handling with luggage storage and readiness communication
P17Draft
Ski equipment logistics orientation ski room usage and access
P18Reviewed
Check-in execution
P19Reviewed
Room allocation and key issuance
P20Draft
Guest profile creation update and consent handling
P21Draft
In-stay request handling information booking changes local support
P22Draft
Complaint incident intake and service recovery
P23Draft
Lost and found management
P24Draft
Wake-up call and scheduled guest reminders
P25Reviewed
Late check-out and day-use handling
P26Reviewed
Check-out folio settlement
P27Reviewed
Daily room cleaning cycle occupied rooms
P28Reviewed
Departure room turnaround quality release
P29Draft
Turndown evening touchpoint when applicable
P30Draft
Linen and amenities replenishment
P31Draft
Laundry flow guest and internal linen
P32Draft
Damage detection charge workflow and room blocking
P33Draft
Deep clean scheduling and execution
P34Draft
Preventive maintenance planning and execution
P35Draft
Reactive maintenance ticket handling
P36Draft
Critical equipment outage response heat hot water lift
P37Draft
Pool spa technical checks and water quality control
P38Draft
Energy and CO2 improvement action tracking EnAW linked initiatives
P39Draft
Breakfast service setup and delivery
P40Reviewed
Dinner service orchestration
P41Draft
Child menu handling and family seating flow
P42Draft
Special cake event culinary request workflow
P43Draft
Bar service and closing reconciliation
P44Draft
Procurement receiving and stock control for kitchen bar
P45Draft
Food waste monitoring and reduction loop Kitro driven operational loop
P46Reviewed
Spa access control time window
P47Draft
Pool operations and safety monitoring
P48Draft
Massage treatment booking delivery and billing
P49Draft
External wellness guest intake subject to availability
P50Draft
Hygiene cleaning and reset of wellness facilities
P51Draft
Ski day enablement briefing weather lift status timing guidance
P52Draft
Ski pass support referral and issue resolution routing
P53Draft
Weather disruption and slope closure guest replanning
P54Draft
Summer hiking biking concierge support
P55Draft
Daily revenue posting and night audit controls
P56Draft
City tax calculation posting and collection
P57Draft
Accounts receivable for corporate group contracts
P58Draft
Refund processing
P59Draft
End of day cash and card reconciliation
P60Draft
Staff onboarding and role specific induction
P61Draft
Shift planning and coverage management
P62Draft
Peak season workforce scaling
P63Draft
Service quality review and corrective action loop
P64Draft
Sustainability KPI collection and reporting Swisstainable WfW EnAW inputs
P65Draft
Emergency and guest safety response coordination
P66Draft
Partner event operations for celebrations conferences
No processes match.