LibraryDecisions
Level 3 · Process · P07 · Reservations & Revenue

Deposit pre authorization handling

ReviewedHotel National ZermattPayment ProviderGuest
KPIs
KPITargetCadence
Pre-auth failure follow-up100% resolved pre-arrivaldaily
Systems
  • Payment provider (pre-auth & capture) — Card handling, charge retries, refunds
  • PMS — Core property management (rooms, guests, folios)
People & roles
  • Reservations Manager — Booking lifecycle
  • Revenue Manager — Pricing
Process model

Drag to pan, use the controls to zoom, or open full screen on smaller devices.

Download .bpmnDownload .dmn
Linked decision table

Swipe horizontally to inspect wide decision tables, or open full screen for more space.

Modeling notes

P07 Deposit / Pre-Authorization Handling - Modeling Notes

Date: 2026-05-18

Process intent

Handle booking guarantee collection and financial risk control with explicit pre-authorization attempts, alternate payment fallback, and booking-at-risk outcomes.

Participants

  • Hotel National Zermatt
    • Reservations
    • Finance
    • Front Office
  • Payment Provider
  • Guest

Distinct process characteristics

  • DMN decision before finance actions to determine whether guarantee is required and hold level.
  • Guest-facing alternate guarantee loop when pre-authorization fails.
  • Retry control gateway (Gateway_P07_RetryAvailable) before final at-risk outcome.
  • Parallel post-authorization finalization:
    • finance records hold in PMS
    • front office sends guarantee confirmation
  • Explicit booking-at-risk terminal path.

DMN artifact

  • /home/kieran/Documents/Hotel-Zermatt/assets/decisions/decision_hotel_national_p07_guarantee_requirement.dmn
  • Inputs:
    • rateType
    • channelRisk
    • leadDays
    • stayValueChf
  • Outputs:
    • guaranteeRequired
    • holdPercent
    • reason

Non-blocking lint warnings

Right-to-left connectors are deliberate rework loops (retry and guest alternate-provision cycle) and retained for operational realism.