How the hotel actually runs.
Drill from core functions through business capabilities to the BPMN process maps. Scan the diagrams to spot handoffs, retries and policy gates — the places operations break.
Reservations & Revenue
From booking request to confirmed, modified or cancelled reservation.
7 capabilities12 processes02Guest Transport & Arrival
Getting guests from Täsch into the hotel and settled.
4 capabilities5 processes03Reception & Guest Services
Check-in to check-out and everything guests ask for in between.
5 capabilities9 processes04Housekeeping & Rooms
Clean, ready, quality-released rooms at alpine pace.
4 capabilities7 processes05Technical & Facilities
Building, plant, water and energy kept running.
4 capabilities5 processes06Kitchen
Production, procurement and waste discipline behind every plate.
3 capabilities3 processes07Restaurant & Bar
Breakfast, half-board dinner, family dining and bar service.
4 capabilities4 processes08Spa & Wellness
Pool, treatments and wellness access control.
5 capabilities5 processes09Activities
Ski days, passes, disruptions and summer concierge.
3 capabilities4 processes10Finance & Control
Night audit, taxes, receivables, refunds and reconciliation.
4 capabilities5 processes11People & Governance
Workforce, quality, sustainability, safety and events.
6 capabilities7 processes