Level 3 · Process · P03 · Reservations & Revenue
Quote preparation for family group stays
ReviewedHotel National ZermattGuest / Group Organizer
KPIs
| KPI | Target | Cadence |
|---|---|---|
| Quote turnaround time | <= 24h | weekly |
Systems
- PMS — Core property management (rooms, guests, folios)
People & roles
- Reservations Manager — Booking lifecycle
- Revenue Manager — Pricing
Process model
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