Level 3 · Process · P35 · Technical & Facilities
Reactive maintenance ticket handling
DraftHotel National ZermattExternal Party
KPIs
| KPI | Target | Cadence |
|---|---|---|
| PM completion on schedule | >= 95% | monthly |
| Reactive ticket backlog age | <= 3 days median | weekly |
Systems
- CMMS / maintenance log — Preventive and reactive maintenance tickets
People & roles
- Maintenance Technician — PM execution
Process model
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Related processes in Maintenance planning (2)