P25 Late Check-out and Day-use Handling - Notes

Date: 2026-05-20 Process: process_hotel_national_p25_late_check_out_and_day_use_handling.bpmn

Local hotel context used

• Hotel National Zermatt publishes a standard check-out window of 07:00-11:00, so any extension requires an exception decision against room-turnaround pressure.
• The property has 54 rooms and a same-day room-turnover rhythm that depends on front office and housekeeping coordination.
• This process sits between in-stay guest support and the downstream departure/turnaround processes, especially P26 check-out settlement and P28 departure room turnaround.

Source-backed references

• Hotel National Zermatt listing: check-out 07:00-11:00, room inventory, and core services. https://zermatt.swiss/en/p/hotel-national-zermatt-01tVj000007A86jIAC
• Late checkout operations guidance: evaluate requests against occupancy, next reservation conflict, fee posting, and immediate housekeeping notification. https://checklist.com/hotel/front-office/late-checkout
• Front-desk procedure guidance: late check-out decisions should consider occupancy, guest status, housekeeping capacity, and season/demand, with the decision logged in the PMS. https://www.luxops.fr/en/blog/hotel-front-desk-procedures
• Day-use room guidance: day-use inventory is a same-day daytime booking product, requires a valid card, and does not roll into an overnight stay by default. https://www.hilton.com/en/help-center/reservations/day-use-rooms/

Modeling assumptions applied

• The trigger is an in-house guest requesting use of a room beyond the standard 11:00 check-out, either as a short late check-out or a longer day-use request.
• Front Office checks both room conflict and occupancy pressure before answering; Housekeeping confirms whether the requested room can be released late without breaking arrival readiness.
• When the current room cannot be kept, the hotel may offer an alternative day-use room if one exists; otherwise it denies the extension and offers luggage storage / facility use as a fallback.
• Fee handling is modeled as folio posting or waiver recording inside Front Office, but full departure settlement remains in P26.
• After any approved extension, the process stays open until the room is actually vacated and handed back to Housekeeping for P28.