Level 1 · Function
Activities
Ski days, passes, disruptions and summer concierge.
3 capabilities4 processes3 KPIs
KPIs
| KPI | Target | Cadence |
|---|---|---|
| Replan offer within | <= 2h of closure | per event |
| Ski briefing delivered | 100% of ski days | daily |
| Route card issuance | 100% of requests | daily |
Systems
No systems mapped.
People & roles
- Activities Concierge — Ski briefings
Level 2 · Capabilities