Level 2 · Capability · Finance & Control
Night audit & city tax
Daily revenue posting, night-audit controls and city tax calculation/posting/collection.
KPIs
| KPI | Target | Cadence |
|---|---|---|
| City tax posting accuracy | 100% | monthly |
| Night-audit exceptions | <= 2 per night | daily |
Systems
- PMS — Core property management (rooms, guests, folios)
People & roles
- Finance & Admin — AR
- Night Auditor — Night audit
Level 3 · Processes (2)