Level 3 · Process · P36 · Technical & Facilities
Critical equipment outage response heat hot water lift
DraftHotel National ZermattExternal Party
KPIs
| KPI | Target | Cadence |
|---|---|---|
| Outage guest comms within | <= 15 min | per event |
Systems
- CMMS / maintenance log — Preventive and reactive maintenance tickets
People & roles
- Maintenance Technician — PM execution
Process model
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