Level 3 · Process · P01 · Reservations & Revenue
Direct booking to confirmation
ReviewedHotel National ZermattGuest
KPIs
| KPI | Target | Cadence |
|---|---|---|
| Direct booking share | >= 40% of room nights | monthly |
| OTA reconciliation exceptions | 0 unresolved > 24h | daily |
Systems
- Booking engine & website — Direct booking capture
- Channel manager / OTA interfaces — Distribution import and reconciliation
- PMS — Core property management (rooms, guests, folios)
People & roles
- Reservations Manager — Booking lifecycle
- Revenue Manager — Pricing
Process model
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Related processes in Direct & channel booking (2)