Level 2 · Capability · People & Governance
Workforce planning
Shift planning, coverage management and peak-season scaling.
KPIs
| KPI | Target | Cadence |
|---|---|---|
| Shift coverage vs plan | >= 97% | weekly |
Systems
No systems mapped.
People & roles
- General Manager — Overall operation
- HR / Training Lead — Onboarding
Level 3 · Processes (2)