Level 2 · Capability · Spa & Wellness
Treatments
Massage/treatment booking, delivery and billing.
KPIs
| KPI | Target | Cadence |
|---|---|---|
| Treatment utilisation | >= 60% of capacity | weekly |
Systems
- Spa booking system — Treatment scheduling and billing
People & roles
- Spa Therapist — Treatments
Level 3 · Processes (1)