Level 3 · Process · P32 · Housekeeping & Rooms
Damage detection charge workflow and room blocking
DraftHotel National ZermattExternal Party
KPIs
| KPI | Target | Cadence |
|---|---|---|
| Damage charge recovery | >= 80% of cases | monthly |
Systems
- Housekeeping management — Room status and task assignment
People & roles
- Gouvernante — Housekeeping lead
- Room Attendant — Daily cleaning
Process model
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