Level 1 · Function
Spa & Wellness
Pool, treatments and wellness access control.
5 capabilities5 processes5 KPIs
KPIs
| KPI | Target | Cadence |
|---|---|---|
| External guest intake disputes | 0 | monthly |
| Hygiene reset on schedule | 100% | daily |
| Safety checks logged | 100% of slots | daily |
| Access rule breaches | 0 | weekly |
| Treatment utilisation | >= 60% of capacity | weekly |
Systems
- Keycard/lock system — Key issuance and access
- Spa booking system — Treatment scheduling and billing
People & roles
- Spa Therapist — Treatments
Level 2 · Capabilities
External wellness guests
External wellness guest intake subject to availability.
1 processesHygiene & reset
Hygiene, cleaning and reset of wellness facilities.
1 processesPool operations & safety
Pool operations and safety monitoring.
1 processesSpa access control
Time-window access control (adults-only and family slots).
1 processesTreatments
Massage/treatment booking, delivery and billing.
1 processes