Level 3 · Process · P63 · People & Governance
Service quality review and corrective action loop
DraftHotel National ZermattExternal Party
KPIs
| KPI | Target | Cadence |
|---|---|---|
| Corrective actions closed on time | >= 90% | monthly |
Systems
- BI / reporting — KPI dashboards and management reporting
People & roles
- General Manager — Overall operation
- HR / Training Lead — Onboarding
Process model
Drag to pan, use the controls to zoom, or open full screen on smaller devices.