Level 2 · Capability · Technical & Facilities
Critical outage response
Response to heat/hot water/lift outages.
KPIs
| KPI | Target | Cadence |
|---|---|---|
| Outage guest comms within | <= 15 min | per event |
Systems
- CMMS / maintenance log — Preventive and reactive maintenance tickets
People & roles
- Maintenance Technician — PM execution
Level 3 · Processes (1)