Level 1 · Function
Guest Transport & Arrival
Getting guests from Täsch into the hotel and settled.
4 capabilities5 processes4 KPIs
KPIs
| KPI | Target | Cadence |
|---|---|---|
| Arrival guidance delivery | 100% of bookings pre-arrival | weekly |
| Luggage in-room before guest | >= 95% | daily |
| Ski room briefing coverage | 100% of ski guests | daily |
| Pickup wait time | <= 15 min from train | daily |
Systems
- Keycard/lock system — Key issuance and access
People & roles
- Portier — Station pickup
Level 2 · Capabilities
Arrival guidance & early arrival
Car-free destination guidance (Täsch transfer) and early-arrival handling with luggage storage.
2 processesLuggage logistics
Luggage handling from station to room.
1 processesSki equipment orientation
Ski room usage, access and equipment logistics briefing.
1 processesTransfer dispatch
Train-station pickup and transfer dispatch.
1 processes