Level 1 · Function
Technical & Facilities
Building, plant, water and energy kept running.
4 capabilities5 processes5 KPIs
KPIs
| KPI | Target | Cadence |
|---|---|---|
| Outage guest comms within | <= 15 min | per event |
| EnAW action progress | on plan quarterly | quarterly |
| PM completion on schedule | >= 95% | monthly |
| Reactive ticket backlog age | <= 3 days median | weekly |
| Water quality checks in spec | 100% | daily |
Systems
- CMMS / maintenance log — Preventive and reactive maintenance tickets
- Energy monitoring (EnAW) — Consumption and CO2 action tracking
People & roles
- Maintenance Technician — PM execution
Level 2 · Capabilities
Critical outage response
Response to heat/hot water/lift outages.
1 processesEnergy & CO2 actions
EnAW-linked energy and CO2 improvement action tracking.
1 processesMaintenance planning
Preventive maintenance planning plus reactive ticket handling.
2 processesPool & spa technical controls
Pool/spa technical checks and water quality control.
1 processes