Level 2 · Capability · Housekeeping & Rooms
Daily cleaning
Daily room cleaning cycle for occupied rooms including turndown touchpoint.
KPIs
| KPI | Target | Cadence |
|---|---|---|
| Guest cleanliness score | >= 9/10 | monthly |
| Rooms cleaned per attendant-hour | >= 2.2 | daily |
Systems
- Housekeeping management — Room status and task assignment
People & roles
- Gouvernante — Housekeeping lead
- Room Attendant — Daily cleaning
Level 3 · Processes (2)