Level 2 · Capability · Housekeeping & Rooms
Linen & laundry
Linen/amenities replenishment and guest plus internal laundry flow.
KPIs
| KPI | Target | Cadence |
|---|---|---|
| Linen par stock accuracy | >= 98% | weekly |
Systems
- Housekeeping management — Room status and task assignment
- Laundry tracking — Guest and internal linen flow
People & roles
- Gouvernante — Housekeeping lead
- Room Attendant — Daily cleaning
Level 3 · Processes (2)