Level 2 · Capability · Housekeeping & Rooms
Turnaround & deep clean
Departure room turnaround with quality release, plus deep-clean scheduling and execution.
KPIs
| KPI | Target | Cadence |
|---|---|---|
| Departure room turnaround time | <= 45 min | daily |
| QC first-pass release | >= 95% | weekly |
Systems
- Housekeeping management — Room status and task assignment
People & roles
- Gouvernante — Housekeeping lead
- Room Attendant — Daily cleaning
Level 3 · Processes (2)