Level 2 · Capability · Housekeeping & Rooms
Damage handling
Damage detection, charge workflow and room blocking.
KPIs
| KPI | Target | Cadence |
|---|---|---|
| Damage charge recovery | >= 80% of cases | monthly |
Systems
- Housekeeping management — Room status and task assignment
People & roles
- Gouvernante — Housekeeping lead
- Room Attendant — Daily cleaning
Level 3 · Processes (1)