Level 1 · Function
Finance & Control
Night audit, taxes, receivables, refunds and reconciliation.
4 capabilities5 processes5 KPIs
KPIs
| KPI | Target | Cadence |
|---|---|---|
| City tax posting accuracy | 100% | monthly |
| Night-audit exceptions | <= 2 per night | daily |
| DSO corporate/group | <= 30 days | monthly |
| Cash/card variance | <= CHF 5 | daily |
| Refund cycle time | <= 5 business days | weekly |
Systems
- BI / reporting — KPI dashboards and management reporting
- Payment provider (pre-auth & capture) — Card handling, charge retries, refunds
- PMS — Core property management (rooms, guests, folios)
People & roles
- Finance & Admin — AR
- Night Auditor — Night audit
Level 2 · Capabilities
Night audit & city tax
Daily revenue posting, night-audit controls and city tax calculation/posting/collection.
2 processesReceivables
Accounts receivable for corporate/group contracts.
1 processesCash & card reconciliation
End-of-day cash and card reconciliation.
1 processesRefunds
Refund processing.
1 processes