Level 2 · Capability · Reservations & Revenue
Quotes for families & groups
Structured quote preparation for family and group stays.
KPIs
| KPI | Target | Cadence |
|---|---|---|
| Quote turnaround time | <= 24h | weekly |
Systems
- PMS — Core property management (rooms, guests, folios)
People & roles
- Reservations Manager — Booking lifecycle
- Revenue Manager — Pricing
Level 3 · Processes (1)