Level 1 · Function
Housekeeping & Rooms
Clean, ready, quality-released rooms at alpine pace.
4 capabilities7 processes6 KPIs
KPIs
| KPI | Target | Cadence |
|---|---|---|
| Guest cleanliness score | >= 9/10 | monthly |
| Rooms cleaned per attendant-hour | >= 2.2 | daily |
| Damage charge recovery | >= 80% of cases | monthly |
| Linen par stock accuracy | >= 98% | weekly |
| Departure room turnaround time | <= 45 min | daily |
| QC first-pass release | >= 95% | weekly |
Systems
- Housekeeping management — Room status and task assignment
- Laundry tracking — Guest and internal linen flow
People & roles
- Gouvernante — Housekeeping lead
- Room Attendant — Daily cleaning
Level 2 · Capabilities
Daily cleaning
Daily room cleaning cycle for occupied rooms including turndown touchpoint.
2 processesDamage handling
Damage detection, charge workflow and room blocking.
1 processesLinen & laundry
Linen/amenities replenishment and guest plus internal laundry flow.
2 processesTurnaround & deep clean
Departure room turnaround with quality release, plus deep-clean scheduling and execution.
2 processes