Level 2 · Capability · Technical & Facilities
Maintenance planning
Preventive maintenance planning plus reactive ticket handling.
KPIs
| KPI | Target | Cadence |
|---|---|---|
| PM completion on schedule | >= 95% | monthly |
| Reactive ticket backlog age | <= 3 days median | weekly |
Systems
- CMMS / maintenance log — Preventive and reactive maintenance tickets
People & roles
- Maintenance Technician — PM execution
Level 3 · Processes (2)