Level 2 · Capability · Reservations & Revenue
Payment guarantees & deposits
Deposit and pre-authorisation handling securing bookings.
KPIs
| KPI | Target | Cadence |
|---|---|---|
| Pre-auth failure follow-up | 100% resolved pre-arrival | daily |
Systems
- Payment provider (pre-auth & capture) — Card handling, charge retries, refunds
- PMS — Core property management (rooms, guests, folios)
People & roles
- Reservations Manager — Booking lifecycle
- Revenue Manager — Pricing
Level 3 · Processes (1)