Level 2 · Capability · People & Governance
Service quality loop
Service-quality review and corrective-action loop.
KPIs
| KPI | Target | Cadence |
|---|---|---|
| Corrective actions closed on time | >= 90% | monthly |
Systems
- BI / reporting — KPI dashboards and management reporting
People & roles
- General Manager — Overall operation
- HR / Training Lead — Onboarding
Level 3 · Processes (1)