Level 2 · Capability · Reception & Guest Services
Guest profiles & consent
Guest profile creation/update and consent handling.
KPIs
| KPI | Target | Cadence |
|---|---|---|
| Profile completeness | >= 90% with contact + preferences | monthly |
Systems
- PMS — Core property management (rooms, guests, folios)
People & roles
- Front Office Manager — Reception shift lead
- Receptionist — Check-in/out
Level 3 · Processes (1)