Level 3 · Process · P18 · Reception & Guest Services
Check-in execution
ReviewedHotel National ZermattGuestPayment Provider
KPIs
| KPI | Target | Cadence |
|---|---|---|
| Check-in duration | <= 6 min per room | daily |
| Check-in queue wait | <= 5 min | daily |
Systems
- Keycard/lock system — Key issuance and access
- PMS — Core property management (rooms, guests, folios)
People & roles
- Front Office Manager — Reception shift lead
- Receptionist — Check-in/out
Process model
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Related processes in Arrival & check-in (2)