Level 2 · Capability · Reservations & Revenue
Packages & vouchers
Package offer setup/publication and voucher purchase, issuance and redemption.
KPIs
| KPI | Target | Cadence |
|---|---|---|
| Voucher redemption rate | >= 70% within 24 months | quarterly |
Systems
- Booking engine & website — Direct booking capture
- PMS — Core property management (rooms, guests, folios)
People & roles
- Reservations Manager — Booking lifecycle
- Revenue Manager — Pricing
Level 3 · Processes (2)