Level 2 · Capability · Finance & Control
Receivables
Accounts receivable for corporate/group contracts.
KPIs
| KPI | Target | Cadence |
|---|---|---|
| DSO corporate/group | <= 30 days | monthly |
Systems
- BI / reporting — KPI dashboards and management reporting
- PMS — Core property management (rooms, guests, folios)
People & roles
- Finance & Admin — AR
- Night Auditor — Night audit
Level 3 · Processes (1)