Level 2 · Capability · Reservations & Revenue
Rate & policy setup
Rate rules with cancellation policy controls that downstream decisions depend on.
KPIs
| KPI | Target | Cadence |
|---|---|---|
| Mispriced room nights | 0 per month | monthly |
Systems
- PMS — Core property management (rooms, guests, folios)
- RMS — Pricing and forecasting
People & roles
- Reservations Manager — Booking lifecycle
- Revenue Manager — Pricing
Level 3 · Processes (1)