Level 1 · Function
Restaurant & Bar
Breakfast, half-board dinner, family dining and bar service.
4 capabilities4 processes4 KPIs
KPIs
| KPI | Target | Cadence |
|---|---|---|
| Close reconciliation variance | <= CHF 5 | daily |
| Breakfast buffet readiness | 100% on time | daily |
| Course wait time | <= 15 min between courses | daily |
| Family seating first preference | >= 90% | monthly |
Systems
- POS — Restaurant and bar transactions
- Procurement & inventory — Purchasing, receiving, stock counts
People & roles
- Barkeeper — Bar service and closing reconciliation
- F&B Service Team — Breakfast and dinner service
Level 2 · Capabilities