Level 2 · Capability · Reservations & Revenue
Direct & channel booking
Capture of direct booking requests and import/reconciliation of OTA and agent bookings into one reservation picture.
KPIs
| KPI | Target | Cadence |
|---|---|---|
| Direct booking share | >= 40% of room nights | monthly |
| OTA reconciliation exceptions | 0 unresolved > 24h | daily |
Systems
- Booking engine & website — Direct booking capture
- Channel manager / OTA interfaces — Distribution import and reconciliation
- PMS — Core property management (rooms, guests, folios)
People & roles
- Reservations Manager — Booking lifecycle
- Revenue Manager — Pricing
Level 3 · Processes (2)