Level 3 · Process · P49 · Spa & Wellness
External wellness guest intake subject to availability
DraftHotel National ZermattExternal Party
KPIs
| KPI | Target | Cadence |
|---|---|---|
| External guest intake disputes | 0 | monthly |
Systems
- Spa booking system — Treatment scheduling and billing
People & roles
- Spa Therapist — Treatments
Process model
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