Level 3 · Process · P48 · Spa & Wellness
Massage treatment booking delivery and billing
DraftHotel National ZermattExternal Party
KPIs
| KPI | Target | Cadence |
|---|---|---|
| Treatment utilisation | >= 60% of capacity | weekly |
Systems
- Spa booking system — Treatment scheduling and billing
People & roles
- Spa Therapist — Treatments
Process model
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