LibraryDecisions
Level 3 · Process · P06 · Reservations & Revenue

Rate rule setup with cancellation policy controls

ReviewedHotel National ZermattChannel Manager
KPIs
KPITargetCadence
Mispriced room nights0 per monthmonthly
Systems
  • PMS — Core property management (rooms, guests, folios)
  • RMS — Pricing and forecasting
People & roles
  • Reservations Manager — Booking lifecycle
  • Revenue Manager — Pricing
Process model

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Download .bpmnDownload .dmn
Linked decision table

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Modeling notes

P06 Rate Rule Setup with Cancellation Policy Controls - Modeling Notes

Date: 2026-05-18

Process intent

Model how Hotel National Zermatt designs rate rules and cancellation controls, pushes them to channel distribution, and verifies guest-facing display quality before going live.

Participants

  • Hotel National Zermatt
    • Revenue Management
    • Distribution Systems
    • Front Office / Reservations
  • Channel Manager (external)

Key control-flow characteristics

  • DMN-driven cancellation policy selection before release.
  • Revenue rework loop when selected policy does not fit strategy.
  • Parallel preparation before publication:
    • PMS/CRS rule configuration
    • booking-condition wording and guidance
  • Publication rejection loop back to distribution correction and resubmission.
  • Front-office sanity test with correction-ticket loop when display/terms are incorrect.

DMN artifact

  • /home/kieran/Documents/Hotel-Zermatt/assets/decisions/decision_hotel_national_p06_cancellation_policy_selection.dmn
  • Inputs:
    • leadDays
    • seasonTier
    • channelRisk
    • demandPressure
  • Outputs:
    • policyCode
    • prepaymentRequired
    • reason

Non-blocking lint warnings

Right-to-left flows are intentional rework/correction paths and retained for process accuracy.