Level 2 · Capability · Reservations & Revenue
Pre-arrival upsell
Pre-arrival offers for spa, dinner, transfers and extras.
KPIs
| KPI | Target | Cadence |
|---|---|---|
| Upsell attach rate | >= 15% of stays | monthly |
Systems
- Booking engine & website — Direct booking capture
People & roles
- Reservations Manager — Booking lifecycle
- Revenue Manager — Pricing
Level 3 · Processes (1)