Level 3 · Process · P26 · Reception & Guest Services
Check-out folio settlement
ReviewedHotel National ZermattGuestPayment Provider
KPIs
| KPI | Target | Cadence |
|---|---|---|
| Folio dispute rate at checkout | <= 3% of folios | monthly |
Systems
- Payment provider (pre-auth & capture) — Card handling, charge retries, refunds
- PMS — Core property management (rooms, guests, folios)
People & roles
- Front Office Manager — Reception shift lead
- Receptionist — Check-in/out
Process model
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Related processes in Departure & check-out (2)