Level 3 · Process · P29 · Housekeeping & Rooms
Turndown evening touchpoint when applicable
DraftHotel National ZermattExternal Party
KPIs
| KPI | Target | Cadence |
|---|---|---|
| Guest cleanliness score | >= 9/10 | monthly |
| Rooms cleaned per attendant-hour | >= 2.2 | daily |
Systems
- Housekeeping management — Room status and task assignment
People & roles
- Gouvernante — Housekeeping lead
- Room Attendant — Daily cleaning
Process model
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Related processes in Daily cleaning (2)