<?xml version="1.0" encoding="UTF-8"?>
<ns0:definitions xmlns:ns0="http://www.omg.org/spec/BPMN/20100524/MODEL" xmlns:ns1="http://www.omg.org/spec/BPMN/20100524/DI" xmlns:ns2="http://www.omg.org/spec/DD/20100524/DC" xmlns:ns3="http://www.omg.org/spec/DD/20100524/DI" id="Definitions_HotelNational_P14" targetNamespace="http://bpmn.io/schema/bpmn" exporter="Camunda Modeler" exporterVersion="5.46.1">
  <ns0:message id="Message_PickupCompleted" name="Pickup completed" />
  <ns0:message id="Message_DriverAssigned" name="Driver assigned" />
  <ns0:message id="Message_DispatchRequest" name="Dispatch request" />
  <ns0:message id="Message_PickupConfirmation" name="Pickup confirmation" />
  <ns0:message id="Message_ArrivalDetails" name="Arrival details" />
  <ns0:collaboration id="Collaboration_HotelNational_P14">
    <ns0:participant id="Participant_HotelNational" name="Hotel National Zermatt" processRef="Process_HotelNational_P14" />
    <ns0:participant id="Participant_Guest" name="Guest" processRef="Process_Guest_P14" />
    <ns0:participant id="Participant_TransferProvider" name="Transfer Provider" processRef="Process_TransferProvider_P14" />
    <ns0:messageFlow id="Msg_P14_ArrivalDetails" name="arrival details" sourceRef="Task_Guest_SendArrivalDetails" targetRef="Event_Hotel_StartArrivalDetails" />
    <ns0:messageFlow id="Msg_P14_DispatchRequest" name="dispatch request" sourceRef="Task_Hotel_RequestDispatch" targetRef="Event_TR_StartDispatchReq" />
    <ns0:messageFlow id="Msg_P14_DriverAssigned" name="driver assignment" sourceRef="Task_TR_SendAssignment" targetRef="Task_Hotel_ReceiveDriverAssignment" />
    <ns0:messageFlow id="Msg_P14_PickupInfo" name="pickup details" sourceRef="Task_Hotel_NotifyGuestPickup" targetRef="Event_Guest_ReceivePickupInfo" />
    <ns0:messageFlow id="Msg_P14_GuidanceInfo" name="arrival guidance" sourceRef="Task_Hotel_SendArrivalGuidance" targetRef="Event_Guest_ReceivePickupInfo" />
    <ns0:messageFlow id="Msg_P14_PickupCompleted" name="pickup completed" sourceRef="Task_TR_ConfirmPickupDone" targetRef="Event_Hotel_ReceivePickupComplete" />
  </ns0:collaboration>
  <ns0:process id="Process_HotelNational_P14" name="Hotel National Zermatt" isExecutable="false">
    <ns0:laneSet id="LaneSet_Process_HotelNational_P14">
      <ns0:lane id="Lane_Reservations" name="Reservations">
        <ns0:flowNodeRef>Task_Hotel_NotifyGuestPickup</ns0:flowNodeRef>
        <ns0:flowNodeRef>Event_Hotel_StartArrivalDetails</ns0:flowNodeRef>
        <ns0:flowNodeRef>Task_Hotel_CheckBookingWindow</ns0:flowNodeRef>
        <ns0:flowNodeRef>Gateway_Hotel_TransferRequired</ns0:flowNodeRef>
        <ns0:flowNodeRef>Task_Hotel_SendArrivalGuidance</ns0:flowNodeRef>
        <ns0:flowNodeRef>Event_Hotel_EndGuidanceOnly</ns0:flowNodeRef>
      </ns0:lane>
      <ns0:lane id="Lane_Portier" name="Portier / Dispatch">
        <ns0:flowNodeRef>Task_Hotel_RequestDispatch</ns0:flowNodeRef>
        <ns0:flowNodeRef>Event_Hotel_ReceivePickupComplete</ns0:flowNodeRef>
        <ns0:flowNodeRef>Event_Hotel_EndPickupDone</ns0:flowNodeRef>
        <ns0:flowNodeRef>Task_Hotel_InformFrontDeskETA</ns0:flowNodeRef>
        <ns0:flowNodeRef>Task_Hotel_ReceiveDriverAssignment</ns0:flowNodeRef>
      </ns0:lane>
    </ns0:laneSet>
    <ns0:sendTask id="Task_Hotel_NotifyGuestPickup" name="Notify guest pickup details" messageRef="Message_PickupConfirmation" />
    <ns0:sequenceFlow id="Flow_P14_Start_to_Check" sourceRef="Event_Hotel_StartArrivalDetails" targetRef="Task_Hotel_CheckBookingWindow" />
    <ns0:sequenceFlow id="Flow_P14_Check_to_TransferGw" sourceRef="Task_Hotel_CheckBookingWindow" targetRef="Gateway_Hotel_TransferRequired" />
    <ns0:sequenceFlow id="Flow_P14_Transfer_No" name="no" sourceRef="Gateway_Hotel_TransferRequired" targetRef="Task_Hotel_SendArrivalGuidance" />
    <ns0:sequenceFlow id="Flow_P14_Guidance_to_End" sourceRef="Task_Hotel_SendArrivalGuidance" targetRef="Event_Hotel_EndGuidanceOnly" />
    <ns0:sequenceFlow id="Flow_P14_Transfer_Yes" name="yes" sourceRef="Gateway_Hotel_TransferRequired" targetRef="Task_Hotel_RequestDispatch" />
    <ns0:sequenceFlow id="Flow_P14_Request_to_Assigned" sourceRef="Task_Hotel_RequestDispatch" targetRef="Task_Hotel_ReceiveDriverAssignment" />
    <ns0:sequenceFlow id="Flow_P14_Assigned_to_NotifyGuest" sourceRef="Task_Hotel_ReceiveDriverAssignment" targetRef="Task_Hotel_NotifyGuestPickup" />
    <ns0:sequenceFlow id="Flow_P14_Notify_to_PickupComplete" sourceRef="Task_Hotel_NotifyGuestPickup" targetRef="Event_Hotel_ReceivePickupComplete" />
    <ns0:sequenceFlow id="Flow_P14_PickupComplete_to_Inform" sourceRef="Event_Hotel_ReceivePickupComplete" targetRef="Task_Hotel_InformFrontDeskETA" />
    <ns0:sequenceFlow id="Flow_P14_Inform_to_End" sourceRef="Task_Hotel_InformFrontDeskETA" targetRef="Event_Hotel_EndPickupDone" />
    <ns0:startEvent id="Event_Hotel_StartArrivalDetails" name="Arrival details received">
      <ns0:messageEventDefinition messageRef="Message_ArrivalDetails" />
    </ns0:startEvent>
    <ns0:userTask id="Task_Hotel_CheckBookingWindow" name="Check booking and arrival window" />
    <ns0:exclusiveGateway id="Gateway_Hotel_TransferRequired" name="Transfer required?" />
    <ns0:sendTask id="Task_Hotel_RequestDispatch" name="Request dispatch from transfer provider" messageRef="Message_DispatchRequest" />
    <ns0:sendTask id="Task_Hotel_SendArrivalGuidance" name="Send Täsch/Zermatt arrival guidance" messageRef="Message_PickupConfirmation" />
    <ns0:endEvent id="Event_Hotel_EndGuidanceOnly" name="Guidance sent" />
    <ns0:intermediateCatchEvent id="Event_Hotel_ReceivePickupComplete" name="Pickup completed notice">
      <ns0:messageEventDefinition messageRef="Message_PickupCompleted" />
    </ns0:intermediateCatchEvent>
    <ns0:endEvent id="Event_Hotel_EndPickupDone" name="Pickup managed" />
    <ns0:userTask id="Task_Hotel_InformFrontDeskETA" name="Inform front desk ETA" />
    <ns0:receiveTask id="Task_Hotel_ReceiveDriverAssignment" name="Receive driver assignment" messageRef="Message_DriverAssigned" />
  </ns0:process>
  <ns0:process id="Process_Guest_P14" name="Guest" isExecutable="false">
    <ns0:sequenceFlow id="Flow_GU14_Start_to_Send" sourceRef="Event_Guest_StartShareArrival" targetRef="Task_Guest_SendArrivalDetails" />
    <ns0:sequenceFlow id="Flow_GU14_Send_to_Receive" sourceRef="Task_Guest_SendArrivalDetails" targetRef="Event_Guest_ReceivePickupInfo" />
    <ns0:sequenceFlow id="Flow_GU14_Receive_to_End" sourceRef="Event_Guest_ReceivePickupInfo" targetRef="Event_Guest_EndArriveHotel" />
    <ns0:startEvent id="Event_Guest_StartShareArrival" name="Share arrival plan" />
    <ns0:sendTask id="Task_Guest_SendArrivalDetails" name="Send arrival details" messageRef="Message_ArrivalDetails" />
    <ns0:intermediateCatchEvent id="Event_Guest_ReceivePickupInfo" name="Receive pickup/guidance details">
      <ns0:messageEventDefinition messageRef="Message_PickupConfirmation" />
    </ns0:intermediateCatchEvent>
    <ns0:endEvent id="Event_Guest_EndArriveHotel" name="Arrive at hotel" />
  </ns0:process>
  <ns0:process id="Process_TransferProvider_P14" name="Transfer Provider" isExecutable="false">
    <ns0:sequenceFlow id="Flow_TR14_Start_to_Assign" sourceRef="Event_TR_StartDispatchReq" targetRef="Task_TR_AssignDriver" />
    <ns0:sequenceFlow id="Flow_TR14_Assign_to_Send" sourceRef="Task_TR_AssignDriver" targetRef="Task_TR_SendAssignment" />
    <ns0:sequenceFlow id="Flow_TR14_Send_to_Confirm" sourceRef="Task_TR_SendAssignment" targetRef="Task_TR_ConfirmPickupDone" />
    <ns0:sequenceFlow id="Flow_TR14_Confirm_to_End" sourceRef="Task_TR_ConfirmPickupDone" targetRef="Event_TR_EndClosed" />
    <ns0:startEvent id="Event_TR_StartDispatchReq" name="Dispatch request received">
      <ns0:messageEventDefinition messageRef="Message_DispatchRequest" />
    </ns0:startEvent>
    <ns0:sendTask id="Task_TR_ConfirmPickupDone" name="Confirm pickup completed" messageRef="Message_PickupCompleted" />
    <ns0:endEvent id="Event_TR_EndClosed" name="Dispatch closed" />
    <ns0:sendTask id="Task_TR_SendAssignment" name="Send assignment" messageRef="Message_DriverAssigned" />
    <ns0:userTask id="Task_TR_AssignDriver" name="Assign driver and vehicle" />
  </ns0:process>
  <ns1:BPMNDiagram id="BPMNDiagram_1">
    <ns1:BPMNPlane id="BPMNPlane_1" bpmnElement="Collaboration_HotelNational_P14">
      <ns1:BPMNShape id="Shape_Participant_HotelNational" bpmnElement="Participant_HotelNational" isHorizontal="true">
        <ns2:Bounds x="180" y="100" width="1996" height="430" />
      </ns1:BPMNShape>
      <ns1:BPMNShape id="Shape_Lane_Reservations" bpmnElement="Lane_Reservations" isHorizontal="true">
        <ns2:Bounds x="210" y="100" width="1966" height="270" />
      </ns1:BPMNShape>
      <ns1:BPMNShape id="Shape_Lane_Portier" bpmnElement="Lane_Portier" isHorizontal="true">
        <ns2:Bounds x="210" y="370" width="1966" height="160" />
      </ns1:BPMNShape>
      <ns1:BPMNShape id="Shape_Task_Hotel_NotifyGuestPickup" bpmnElement="Task_Hotel_NotifyGuestPickup">
        <ns2:Bounds x="1420" y="150" width="100" height="80" />
      </ns1:BPMNShape>
      <ns1:BPMNShape id="Shape_Event_Hotel_StartArrivalDetails" bpmnElement="Event_Hotel_StartArrivalDetails">
        <ns2:Bounds x="402" y="172" width="36" height="36" />
        <ns1:BPMNLabel>
          <ns2:Bounds x="386" y="134.5" width="67" height="27" />
        </ns1:BPMNLabel>
      </ns1:BPMNShape>
      <ns1:BPMNShape id="Shape_Task_Hotel_CheckBookingWindow" bpmnElement="Task_Hotel_CheckBookingWindow">
        <ns2:Bounds x="540" y="150" width="100" height="80" />
      </ns1:BPMNShape>
      <ns1:BPMNShape id="Shape_Gateway_Hotel_TransferRequired" bpmnElement="Gateway_Hotel_TransferRequired" isMarkerVisible="true">
        <ns2:Bounds x="740" y="165" width="50" height="50" />
        <ns1:BPMNLabel>
          <ns2:Bounds x="741" y="127.5" width="47" height="27" />
        </ns1:BPMNLabel>
      </ns1:BPMNShape>
      <ns1:BPMNShape id="Shape_Task_Hotel_RequestDispatch" bpmnElement="Task_Hotel_RequestDispatch">
        <ns2:Bounds x="1000" y="410" width="100" height="80" />
      </ns1:BPMNShape>
      <ns1:BPMNShape id="Shape_Task_Hotel_SendArrivalGuidance" bpmnElement="Task_Hotel_SendArrivalGuidance">
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      </ns1:BPMNShape>
      <ns1:BPMNShape id="Shape_Event_Hotel_EndGuidanceOnly" bpmnElement="Event_Hotel_EndGuidanceOnly">
        <ns2:Bounds x="882" y="292" width="36" height="36" />
        <ns1:BPMNLabel>
          <ns2:Bounds x="864" y="328" width="72" height="14" />
        </ns1:BPMNLabel>
      </ns1:BPMNShape>
      <ns1:BPMNShape id="Shape_Event_Hotel_ReceivePickupComplete" bpmnElement="Event_Hotel_ReceivePickupComplete">
        <ns2:Bounds x="1660" y="432" width="36" height="36" />
        <ns1:BPMNLabel>
          <ns2:Bounds x="1562.5" y="436.5" width="87" height="27" />
        </ns1:BPMNLabel>
      </ns1:BPMNShape>
      <ns1:BPMNShape id="Shape_Event_Hotel_EndPickupDone" bpmnElement="Event_Hotel_EndPickupDone">
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        <ns1:BPMNLabel>
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        </ns1:BPMNLabel>
      </ns1:BPMNShape>
      <ns1:BPMNShape id="Shape_Task_Hotel_InformFrontDeskETA" bpmnElement="Task_Hotel_InformFrontDeskETA">
        <ns2:Bounds x="1800" y="410" width="100" height="80" />
      </ns1:BPMNShape>
      <ns1:BPMNShape id="Shape_Task_Hotel_ReceiveDriverAssignment" bpmnElement="Task_Hotel_ReceiveDriverAssignment">
        <ns2:Bounds x="1290" y="410" width="100" height="80" />
      </ns1:BPMNShape>
      <ns1:BPMNEdge id="Edge_Flow_P14_Start_to_Check" bpmnElement="Flow_P14_Start_to_Check">
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        <ns3:waypoint x="540" y="190" />
      </ns1:BPMNEdge>
      <ns1:BPMNEdge id="Edge_Flow_P14_Check_to_TransferGw" bpmnElement="Flow_P14_Check_to_TransferGw">
        <ns3:waypoint x="640" y="190" />
        <ns3:waypoint x="740" y="190" />
      </ns1:BPMNEdge>
      <ns1:BPMNEdge id="Edge_Flow_P14_Transfer_No" bpmnElement="Flow_P14_Transfer_No">
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        <ns3:waypoint x="765" y="270" />
        <ns1:BPMNLabel>
          <ns2:Bounds x="774" y="234" width="13" height="14" />
        </ns1:BPMNLabel>
      </ns1:BPMNEdge>
      <ns1:BPMNEdge id="Edge_Flow_P14_Guidance_to_End" bpmnElement="Flow_P14_Guidance_to_End">
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        <ns3:waypoint x="882" y="310" />
      </ns1:BPMNEdge>
      <ns1:BPMNEdge id="Edge_Flow_P14_Transfer_Yes" bpmnElement="Flow_P14_Transfer_Yes">
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        <ns3:waypoint x="1050" y="190" />
        <ns3:waypoint x="1050" y="410" />
        <ns1:BPMNLabel>
          <ns2:Bounds x="1056" y="291" width="18" height="14" />
        </ns1:BPMNLabel>
      </ns1:BPMNEdge>
      <ns1:BPMNEdge id="Edge_Flow_P14_Request_to_Assigned" bpmnElement="Flow_P14_Request_to_Assigned">
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        <ns3:waypoint x="1290" y="450" />
      </ns1:BPMNEdge>
      <ns1:BPMNEdge id="Edge_Flow_P14_Assigned_to_NotifyGuest" bpmnElement="Flow_P14_Assigned_to_NotifyGuest">
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        <ns3:waypoint x="1340" y="190" />
        <ns3:waypoint x="1420" y="190" />
      </ns1:BPMNEdge>
      <ns1:BPMNEdge id="Edge_Flow_P14_Notify_to_PickupComplete" bpmnElement="Flow_P14_Notify_to_PickupComplete">
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        <ns3:waypoint x="1678" y="190" />
        <ns3:waypoint x="1678" y="432" />
      </ns1:BPMNEdge>
      <ns1:BPMNEdge id="Edge_Flow_P14_PickupComplete_to_Inform" bpmnElement="Flow_P14_PickupComplete_to_Inform">
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        <ns3:waypoint x="1800" y="450" />
      </ns1:BPMNEdge>
      <ns1:BPMNEdge id="Edge_Flow_P14_Inform_to_End" bpmnElement="Flow_P14_Inform_to_End">
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        <ns3:waypoint x="2012" y="450" />
      </ns1:BPMNEdge>
      <ns1:BPMNShape id="Shape_Participant_Guest" bpmnElement="Participant_Guest" isHorizontal="true">
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      </ns1:BPMNShape>
      <ns1:BPMNShape id="Shape_Event_Guest_StartShareArrival" bpmnElement="Event_Guest_StartShareArrival">
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        <ns1:BPMNLabel>
          <ns2:Bounds x="227" y="798" width="87" height="14" />
        </ns1:BPMNLabel>
      </ns1:BPMNShape>
      <ns1:BPMNShape id="Shape_Task_Guest_SendArrivalDetails" bpmnElement="Task_Guest_SendArrivalDetails">
        <ns2:Bounds x="370" y="740" width="100" height="80" />
      </ns1:BPMNShape>
      <ns1:BPMNShape id="Shape_Event_Guest_ReceivePickupInfo" bpmnElement="Event_Guest_ReceivePickupInfo">
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        <ns1:BPMNLabel>
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        </ns1:BPMNLabel>
      </ns1:BPMNShape>
      <ns1:BPMNShape id="Shape_Event_Guest_EndArriveHotel" bpmnElement="Event_Guest_EndArriveHotel">
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        <ns1:BPMNLabel>
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        </ns1:BPMNLabel>
      </ns1:BPMNShape>
      <ns1:BPMNEdge id="Edge_Flow_GU14_Start_to_Send" bpmnElement="Flow_GU14_Start_to_Send">
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        <ns3:waypoint x="370" y="780" />
      </ns1:BPMNEdge>
      <ns1:BPMNEdge id="Edge_Flow_GU14_Send_to_Receive" bpmnElement="Flow_GU14_Send_to_Receive">
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        <ns3:waypoint x="747" y="780" />
      </ns1:BPMNEdge>
      <ns1:BPMNEdge id="Edge_Flow_GU14_Receive_to_End" bpmnElement="Flow_GU14_Receive_to_End">
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        <ns3:waypoint x="765" y="860" />
        <ns3:waypoint x="882" y="860" />
      </ns1:BPMNEdge>
      <ns1:BPMNShape id="Shape_Participant_TransferProvider" bpmnElement="Participant_TransferProvider" isHorizontal="true">
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      </ns1:BPMNShape>
      <ns1:BPMNShape id="Shape_Event_TR_StartDispatchReq" bpmnElement="Event_TR_StartDispatchReq">
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        <ns1:BPMNLabel>
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        </ns1:BPMNLabel>
      </ns1:BPMNShape>
      <ns1:BPMNShape id="Shape_Task_TR_ConfirmPickupDone" bpmnElement="Task_TR_ConfirmPickupDone">
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      </ns1:BPMNShape>
      <ns1:BPMNShape id="Shape_Event_TR_EndClosed" bpmnElement="Event_TR_EndClosed">
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        <ns1:BPMNLabel>
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        </ns1:BPMNLabel>
      </ns1:BPMNShape>
      <ns1:BPMNShape id="Shape_Task_TR_SendAssignment" bpmnElement="Task_TR_SendAssignment">
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      </ns1:BPMNShape>
      <ns1:BPMNShape id="Shape_Task_TR_AssignDriver" bpmnElement="Task_TR_AssignDriver">
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      </ns1:BPMNShape>
      <ns1:BPMNEdge id="Edge_Flow_TR14_Start_to_Assign" bpmnElement="Flow_TR14_Start_to_Assign">
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      </ns1:BPMNEdge>
      <ns1:BPMNEdge id="Edge_Flow_TR14_Assign_to_Send" bpmnElement="Flow_TR14_Assign_to_Send">
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      </ns1:BPMNEdge>
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      </ns1:BPMNEdge>
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        <ns1:BPMNLabel>
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        </ns1:BPMNLabel>
      </ns1:BPMNEdge>
      <ns1:BPMNEdge id="Edge_Msg_P14_DispatchRequest" bpmnElement="Msg_P14_DispatchRequest">
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        <ns1:BPMNLabel>
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        </ns1:BPMNLabel>
      </ns1:BPMNEdge>
      <ns1:BPMNEdge id="Edge_Msg_P14_DriverAssigned" bpmnElement="Msg_P14_DriverAssigned">
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        <ns1:BPMNLabel>
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        </ns1:BPMNLabel>
      </ns1:BPMNEdge>
      <ns1:BPMNEdge id="Edge_Msg_P14_PickupInfo" bpmnElement="Msg_P14_PickupInfo">
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      </ns1:BPMNEdge>
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        <ns1:BPMNLabel>
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        </ns1:BPMNLabel>
      </ns1:BPMNEdge>
      <ns1:BPMNEdge id="Edge_Msg_P14_PickupCompleted" bpmnElement="Msg_P14_PickupCompleted">
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        <ns1:BPMNLabel>
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        </ns1:BPMNLabel>
      </ns1:BPMNEdge>
    </ns1:BPMNPlane>
  </ns1:BPMNDiagram>
</ns0:definitions>
