<?xml version="1.0" encoding="UTF-8"?>
<bpmn:definitions xmlns:bpmn="http://www.omg.org/spec/BPMN/20100524/MODEL" xmlns:bpmndi="http://www.omg.org/spec/BPMN/20100524/DI" xmlns:dc="http://www.omg.org/spec/DD/20100524/DC" xmlns:di="http://www.omg.org/spec/DD/20100524/DI" id="Definitions_HotelNational_P09" targetNamespace="http://bpmn.io/schema/bpmn" exporter="Camunda Modeler" exporterVersion="5.46.1">
  <bpmn:message id="Message_P09_CancellationRequest" name="Cancellation request" />
  <bpmn:message id="Message_P09_CancellationDeclined" name="Cancellation declined" />
  <bpmn:message id="Message_P09_FeeProposal" name="Cancellation fee proposal" />
  <bpmn:message id="Message_P09_GuestDecision" name="Guest decision" />
  <bpmn:message id="Message_P09_AltPaymentRequest" name="Alternate payment requested" />
  <bpmn:message id="Message_P09_AltPaymentDetails" name="Alternate payment details" />
  <bpmn:message id="Message_P09_FeeCaptureRequest" name="Fee capture request" />
  <bpmn:message id="Message_P09_FeeCaptureResult" name="Fee capture result" />
  <bpmn:message id="Message_P09_CancellationConfirmed" name="Cancellation confirmed" />
  <bpmn:message id="Message_P09_PendingPayment" name="Cancellation pending payment" />
  <bpmn:collaboration id="Collaboration_HotelNational_P09">
    <bpmn:participant id="Participant_HotelNational" name="Hotel National Zermatt" processRef="Process_HotelNational_P09" />
    <bpmn:participant id="Participant_PaymentProvider" name="Payment Provider" processRef="Process_PaymentProvider_P09" />
    <bpmn:participant id="Participant_Guest" name="Guest" processRef="Process_Guest_P09" />
    <bpmn:messageFlow id="Msg_P09_GuestRequest" name="cancellation request" sourceRef="Task_Guest_P09_SendCancellationRequest" targetRef="Event_P09_StartCancellationRequest" />
    <bpmn:messageFlow id="Msg_P09_HotelDeclined" name="declined" sourceRef="Task_P09_SendCancellationDeclined" targetRef="Event_Guest_P09_ReceiveDeclined" />
    <bpmn:messageFlow id="Msg_P09_FeeProposal" name="fee proposal" sourceRef="Task_P09_SendFeeProposal" targetRef="Event_Guest_P09_ReceiveFeeProposal" />
    <bpmn:messageFlow id="Msg_P09_GuestDecision" name="accept or reject fee" sourceRef="Task_Guest_P09_SendDecision" targetRef="Event_P09_ReceiveGuestDecision" />
    <bpmn:messageFlow id="Msg_P09_AltPaymentRequest" name="provide alternate payment" sourceRef="Task_P09_RequestAlternatePayment" targetRef="Event_Guest_P09_ReceiveAltPaymentRequest" />
    <bpmn:messageFlow id="Msg_P09_AltPaymentDetails" name="alternate payment details" sourceRef="Task_Guest_P09_ProvideAltPaymentDetails" targetRef="Event_P09_ReceiveAlternatePayment" />
    <bpmn:messageFlow id="Msg_P09_FeeCaptureReq" name="capture fee" sourceRef="Task_P09_RequestFeeCapture" targetRef="Event_Pay_P09_StartCapture" />
    <bpmn:messageFlow id="Msg_P09_FeeCaptureAccepted" name="capture accepted" sourceRef="Task_Pay_P09_SendCaptureAccepted" targetRef="Task_P09_ReceiveFeeCaptureResult" />
    <bpmn:messageFlow id="Msg_P09_FeeCaptureRejected" name="capture rejected" sourceRef="Task_Pay_P09_SendCaptureRejected" targetRef="Task_P09_ReceiveFeeCaptureResult" />
    <bpmn:messageFlow id="Msg_P09_PendingPayment" name="pending payment" sourceRef="Task_P09_SendPendingCancellationNotice" targetRef="Event_Guest_P09_ReceivePending" />
    <bpmn:messageFlow id="Msg_P09_CancelConfirmedInitial" name="cancellation confirmed" sourceRef="Task_P09_SendCancellationConfirmed" targetRef="Event_Guest_P09_ReceiveConfirmedInitial" />
    <bpmn:messageFlow id="Msg_P09_CancelConfirmedPost" name="cancellation confirmed" sourceRef="Task_P09_SendCancellationConfirmed" targetRef="Event_Guest_P09_ReceiveConfirmedPost" />
  </bpmn:collaboration>
  <bpmn:process id="Process_HotelNational_P09" name="Hotel National Zermatt" isExecutable="false">
    <bpmn:laneSet id="LaneSet_Process_HotelNational_P09">
      <bpmn:lane id="Lane_P09_Reservations" name="Reservations">
        <bpmn:flowNodeRef>Event_P09_StartCancellationRequest</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Task_P09_ValidateCancellationRequest</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Task_P09_EvaluateCancellationPolicy</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Gateway_P09_CancellationAllowed</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Task_P09_SendFeeProposal</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_P09_ReceiveGuestDecision</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Gateway_P09_GuestAcceptsFee</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_P09_EndGuestRejectedFee</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Task_P09_SendCancellationDeclined</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_P09_ReceiveAlternatePayment</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Task_P09_RequestAlternatePayment</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Task_P09_PrepareFeeProposal</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Task_P09_SendPendingCancellationNotice</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_P09_EndPendingPayment</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Event_P09_EndDeclined</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Gateway_P09_RetryAvailable</bpmn:flowNodeRef>
      </bpmn:lane>
      <bpmn:lane id="Lane_P09_Finance" name="Finance">
        <bpmn:flowNodeRef>Gateway_P09_FeeDue</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Task_P09_ReceiveFeeCaptureResult</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Task_P09_RequestFeeCapture</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Gateway_P09_PaymentMethodOnFile</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Task_P09_PostCancellationFee</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Gateway_P09_FeeCaptureSuccessful</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Gateway_P09_RefundDue</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Task_P09_IssuePartialRefund</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Task_P09_RecordNoRefund</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Gateway_P09_RefundJoin</bpmn:flowNodeRef>
      </bpmn:lane>
      <bpmn:lane id="Lane_P09_Operations" name="Operations / Front Office">
        <bpmn:flowNodeRef>Event_P09_EndCancelled</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Task_P09_SendCancellationConfirmed</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Task_P09_NotifyOperationalPartners</bpmn:flowNodeRef>
        <bpmn:flowNodeRef>Task_P09_CancelReservationReleaseInventory</bpmn:flowNodeRef>
      </bpmn:lane>
    </bpmn:laneSet>
    <bpmn:sequenceFlow id="Flow_P09_Start_to_Validate" sourceRef="Event_P09_StartCancellationRequest" targetRef="Task_P09_ValidateCancellationRequest" />
    <bpmn:sequenceFlow id="Flow_P09_Validate_to_DMN" sourceRef="Task_P09_ValidateCancellationRequest" targetRef="Task_P09_EvaluateCancellationPolicy" />
    <bpmn:sequenceFlow id="Flow_P09_DMN_to_AllowedGw" sourceRef="Task_P09_EvaluateCancellationPolicy" targetRef="Gateway_P09_CancellationAllowed" />
    <bpmn:sequenceFlow id="Flow_P09_Allowed_No" name="no" sourceRef="Gateway_P09_CancellationAllowed" targetRef="Task_P09_SendCancellationDeclined" />
    <bpmn:sequenceFlow id="Flow_P09_Declined_to_End" sourceRef="Task_P09_SendCancellationDeclined" targetRef="Event_P09_EndDeclined" />
    <bpmn:sequenceFlow id="Flow_P09_Allowed_Yes" name="yes" sourceRef="Gateway_P09_CancellationAllowed" targetRef="Gateway_P09_FeeDue" />
    <bpmn:sequenceFlow id="Flow_P09_FeeDue_No" name="no" sourceRef="Gateway_P09_FeeDue" targetRef="Gateway_P09_FeeCaptureSuccessful" />
    <bpmn:sequenceFlow id="Flow_P09_FeeDue_Yes" name="yes" sourceRef="Gateway_P09_FeeDue" targetRef="Task_P09_PrepareFeeProposal" />
    <bpmn:sequenceFlow id="Flow_P09_Prepare_to_SendFee" sourceRef="Task_P09_PrepareFeeProposal" targetRef="Task_P09_SendFeeProposal" />
    <bpmn:sequenceFlow id="Flow_P09_SendFee_to_Decision" sourceRef="Task_P09_SendFeeProposal" targetRef="Event_P09_ReceiveGuestDecision" />
    <bpmn:sequenceFlow id="Flow_P09_Decision_to_GuestGw" sourceRef="Event_P09_ReceiveGuestDecision" targetRef="Gateway_P09_GuestAcceptsFee" />
    <bpmn:sequenceFlow id="Flow_P09_GuestFee_No" name="no" sourceRef="Gateway_P09_GuestAcceptsFee" targetRef="Event_P09_EndGuestRejectedFee" />
    <bpmn:sequenceFlow id="Flow_P09_GuestFee_Yes" name="yes" sourceRef="Gateway_P09_GuestAcceptsFee" targetRef="Gateway_P09_PaymentMethodOnFile" />
    <bpmn:sequenceFlow id="Flow_P09_OnFile_Yes" name="yes" sourceRef="Gateway_P09_PaymentMethodOnFile" targetRef="Task_P09_RequestFeeCapture" />
    <bpmn:sequenceFlow id="Flow_P09_OnFile_No" name="no" sourceRef="Gateway_P09_PaymentMethodOnFile" targetRef="Task_P09_RequestAlternatePayment" />
    <bpmn:sequenceFlow id="Flow_P09_RequestAlt_to_ReceiveAlt" sourceRef="Task_P09_RequestAlternatePayment" targetRef="Event_P09_ReceiveAlternatePayment" />
    <bpmn:sequenceFlow id="Flow_P09_ReceiveAlt_to_Capture" sourceRef="Event_P09_ReceiveAlternatePayment" targetRef="Task_P09_RequestFeeCapture" />
    <bpmn:sequenceFlow id="Flow_P09_RequestCapture_to_Receive" sourceRef="Task_P09_RequestFeeCapture" targetRef="Task_P09_ReceiveFeeCaptureResult" />
    <bpmn:sequenceFlow id="Flow_P09_Receive_to_CaptureGw" sourceRef="Task_P09_ReceiveFeeCaptureResult" targetRef="Gateway_P09_FeeCaptureSuccessful" />
    <bpmn:sequenceFlow id="Flow_P09_Capture_Yes" name="yes" sourceRef="Gateway_P09_FeeCaptureSuccessful" targetRef="Task_P09_PostCancellationFee" />
    <bpmn:sequenceFlow id="Flow_P09_Capture_No" name="no" sourceRef="Gateway_P09_FeeCaptureSuccessful" targetRef="Gateway_P09_RetryAvailable" />
    <bpmn:sequenceFlow id="Flow_P09_Retry_Yes" name="yes" sourceRef="Gateway_P09_RetryAvailable" targetRef="Task_P09_RequestAlternatePayment" />
    <bpmn:sequenceFlow id="Flow_P09_Retry_No" name="no" sourceRef="Gateway_P09_RetryAvailable" targetRef="Task_P09_SendPendingCancellationNotice" />
    <bpmn:sequenceFlow id="Flow_P09_Pending_to_End" sourceRef="Task_P09_SendPendingCancellationNotice" targetRef="Event_P09_EndPendingPayment" />
    <bpmn:sequenceFlow id="Flow_P09_PostFee_to_RefundGw" sourceRef="Task_P09_PostCancellationFee" targetRef="Gateway_P09_RefundDue" />
    <bpmn:sequenceFlow id="Flow_P09_Join_to_Cancel" sourceRef="Gateway_P09_RefundJoin" targetRef="Task_P09_CancelReservationReleaseInventory" />
    <bpmn:sequenceFlow id="Flow_P09_Cancel_to_Notify" sourceRef="Task_P09_CancelReservationReleaseInventory" targetRef="Task_P09_NotifyOperationalPartners" />
    <bpmn:sequenceFlow id="Flow_P09_Notify_to_Confirm" sourceRef="Task_P09_NotifyOperationalPartners" targetRef="Task_P09_SendCancellationConfirmed" />
    <bpmn:sequenceFlow id="Flow_P09_Confirm_to_End" sourceRef="Task_P09_SendCancellationConfirmed" targetRef="Event_P09_EndCancelled" />
    <bpmn:startEvent id="Event_P09_StartCancellationRequest" name="Cancellation request received">
      <bpmn:messageEventDefinition messageRef="Message_P09_CancellationRequest" />
    </bpmn:startEvent>
    <bpmn:userTask id="Task_P09_ValidateCancellationRequest" name="Validate booking owner and request scope" />
    <bpmn:businessRuleTask id="Task_P09_EvaluateCancellationPolicy" name="Evaluate cancellation fee policy (DMN)" />
    <bpmn:exclusiveGateway id="Gateway_P09_CancellationAllowed" name="Cancellation allowed?" />
    <bpmn:exclusiveGateway id="Gateway_P09_FeeDue" name="Cancellation fee due?" />
    <bpmn:sendTask id="Task_P09_SendFeeProposal" name="Send fee proposal" messageRef="Message_P09_FeeProposal" />
    <bpmn:intermediateCatchEvent id="Event_P09_ReceiveGuestDecision" name="Receive guest decision">
      <bpmn:messageEventDefinition messageRef="Message_P09_GuestDecision" />
    </bpmn:intermediateCatchEvent>
    <bpmn:exclusiveGateway id="Gateway_P09_GuestAcceptsFee" name="Guest accepts fee?" />
    <bpmn:endEvent id="Event_P09_EndGuestRejectedFee" name="Guest kept booking" />
    <bpmn:sendTask id="Task_P09_SendCancellationDeclined" name="Send cancellation declined" messageRef="Message_P09_CancellationDeclined" />
    <bpmn:receiveTask id="Task_P09_ReceiveFeeCaptureResult" name="Receive capture result" messageRef="Message_P09_FeeCaptureResult" />
    <bpmn:endEvent id="Event_P09_EndCancelled" name="Cancellation completed" />
    <bpmn:sendTask id="Task_P09_SendCancellationConfirmed" name="Send cancellation confirmation" messageRef="Message_P09_CancellationConfirmed" />
    <bpmn:userTask id="Task_P09_NotifyOperationalPartners" name="Notify housekeeping, transfers, and restaurant" />
    <bpmn:userTask id="Task_P09_CancelReservationReleaseInventory" name="Cancel reservation and release inventory" />
    <bpmn:intermediateCatchEvent id="Event_P09_ReceiveAlternatePayment" name="Receive alternate payment details">
      <bpmn:messageEventDefinition messageRef="Message_P09_AltPaymentDetails" />
    </bpmn:intermediateCatchEvent>
    <bpmn:sendTask id="Task_P09_RequestFeeCapture" name="Request cancellation fee capture" messageRef="Message_P09_FeeCaptureRequest" />
    <bpmn:sendTask id="Task_P09_RequestAlternatePayment" name="Request alternate payment" messageRef="Message_P09_AltPaymentRequest" />
    <bpmn:exclusiveGateway id="Gateway_P09_PaymentMethodOnFile" name="Payment method on file?" />
    <bpmn:userTask id="Task_P09_PrepareFeeProposal" name="Prepare fee amount and impact" />
    <bpmn:sendTask id="Task_P09_SendPendingCancellationNotice" name="Send pending-payment notice" messageRef="Message_P09_PendingPayment" />
    <bpmn:endEvent id="Event_P09_EndPendingPayment" name="Pending payment" />
    <bpmn:endEvent id="Event_P09_EndDeclined" name="Cancellation declined" />
    <bpmn:exclusiveGateway id="Gateway_P09_RetryAvailable" name="Retry available?" />
    <bpmn:userTask id="Task_P09_PostCancellationFee" name="Post cancellation fee" />
    <bpmn:exclusiveGateway id="Gateway_P09_FeeCaptureSuccessful" name="Capture successful?">
      <bpmn:incoming>Flow_P09_FeeDue_No</bpmn:incoming>
    </bpmn:exclusiveGateway>
    <bpmn:exclusiveGateway id="Gateway_P09_RefundDue" name="Refund due?" />
    <bpmn:userTask id="Task_P09_IssuePartialRefund" name="Issue partial refund" />
    <bpmn:userTask id="Task_P09_RecordNoRefund" name="Record no-refund outcome" />
    <bpmn:exclusiveGateway id="Gateway_P09_RefundJoin" name="Settlement complete" />
    <bpmn:sequenceFlow id="Flow_P09_Refund_Yes" name="yes" sourceRef="Gateway_P09_RefundDue" targetRef="Task_P09_IssuePartialRefund" />
    <bpmn:sequenceFlow id="Flow_P09_Refund_No" name="no" sourceRef="Gateway_P09_RefundDue" targetRef="Task_P09_RecordNoRefund" />
    <bpmn:sequenceFlow id="Flow_P09_Issue_to_Join" sourceRef="Task_P09_IssuePartialRefund" targetRef="Gateway_P09_RefundJoin" />
    <bpmn:sequenceFlow id="Flow_P09_NoRefund_to_Join" sourceRef="Task_P09_RecordNoRefund" targetRef="Gateway_P09_RefundJoin" />
  </bpmn:process>
  <bpmn:process id="Process_PaymentProvider_P09" name="Payment Provider" isExecutable="false">
    <bpmn:sequenceFlow id="Flow_Pay_P09_Start_to_Attempt" sourceRef="Event_Pay_P09_StartCapture" targetRef="Task_Pay_P09_AttemptCapture" />
    <bpmn:sequenceFlow id="Flow_Pay_P09_Attempt_to_Gw" sourceRef="Task_Pay_P09_AttemptCapture" targetRef="Gateway_Pay_P09_CaptureSuccess" />
    <bpmn:sequenceFlow id="Flow_Pay_P09_Gw_Yes" name="yes" sourceRef="Gateway_Pay_P09_CaptureSuccess" targetRef="Task_Pay_P09_SendCaptureAccepted" />
    <bpmn:sequenceFlow id="Flow_Pay_P09_Gw_No" name="no" sourceRef="Gateway_Pay_P09_CaptureSuccess" targetRef="Task_Pay_P09_SendCaptureRejected" />
    <bpmn:sequenceFlow id="Flow_Pay_P09_Accepted_to_End" sourceRef="Task_Pay_P09_SendCaptureAccepted" targetRef="Event_Pay_P09_EndAccepted" />
    <bpmn:sequenceFlow id="Flow_Pay_P09_Rejected_to_End" sourceRef="Task_Pay_P09_SendCaptureRejected" targetRef="Event_Pay_P09_EndRejected" />
    <bpmn:sendTask id="Task_Pay_P09_SendCaptureAccepted" name="Send capture accepted" messageRef="Message_P09_FeeCaptureResult" />
    <bpmn:endEvent id="Event_Pay_P09_EndAccepted" name="Capture accepted" />
    <bpmn:endEvent id="Event_Pay_P09_EndRejected" name="Capture rejected" />
    <bpmn:sendTask id="Task_Pay_P09_SendCaptureRejected" name="Send capture rejected" messageRef="Message_P09_FeeCaptureResult" />
    <bpmn:exclusiveGateway id="Gateway_Pay_P09_CaptureSuccess" name="Capture successful?" />
    <bpmn:serviceTask id="Task_Pay_P09_AttemptCapture" name="Attempt fee capture" />
    <bpmn:startEvent id="Event_Pay_P09_StartCapture" name="Capture request received">
      <bpmn:messageEventDefinition messageRef="Message_P09_FeeCaptureRequest" />
    </bpmn:startEvent>
  </bpmn:process>
  <bpmn:process id="Process_Guest_P09" name="Guest" isExecutable="false">
    <bpmn:sequenceFlow id="Flow_Guest_P09_Start_to_Request" sourceRef="Event_Guest_P09_StartNeedCancellation" targetRef="Task_Guest_P09_SendCancellationRequest" />
    <bpmn:sequenceFlow id="Flow_Guest_P09_Request_to_WaitInitial" sourceRef="Task_Guest_P09_SendCancellationRequest" targetRef="Gateway_Guest_P09_WaitInitial" />
    <bpmn:sequenceFlow id="Flow_Guest_P09_WaitInitial_to_Declined" sourceRef="Gateway_Guest_P09_WaitInitial" targetRef="Event_Guest_P09_ReceiveDeclined" />
    <bpmn:sequenceFlow id="Flow_Guest_P09_Declined_to_End" sourceRef="Event_Guest_P09_ReceiveDeclined" targetRef="Event_Guest_P09_EndDeclined" />
    <bpmn:sequenceFlow id="Flow_Guest_P09_WaitInitial_to_Fee" sourceRef="Gateway_Guest_P09_WaitInitial" targetRef="Event_Guest_P09_ReceiveFeeProposal" />
    <bpmn:sequenceFlow id="Flow_Guest_P09_Fee_to_Review" sourceRef="Event_Guest_P09_ReceiveFeeProposal" targetRef="Task_Guest_P09_ReviewFeeProposal" />
    <bpmn:sequenceFlow id="Flow_Guest_P09_Review_to_Decision" sourceRef="Task_Guest_P09_ReviewFeeProposal" targetRef="Task_Guest_P09_SendDecision" />
    <bpmn:sequenceFlow id="Flow_Guest_P09_Decision_to_WaitPost" sourceRef="Task_Guest_P09_SendDecision" targetRef="Gateway_Guest_P09_WaitPostDecision" />
    <bpmn:sequenceFlow id="Flow_Guest_P09_WaitInitial_to_Confirmed" sourceRef="Gateway_Guest_P09_WaitInitial" targetRef="Event_Guest_P09_ReceiveConfirmedInitial" />
    <bpmn:sequenceFlow id="Flow_Guest_P09_ConfirmedInitial_to_End" sourceRef="Event_Guest_P09_ReceiveConfirmedInitial" targetRef="Event_Guest_P09_EndConfirmed" />
    <bpmn:sequenceFlow id="Flow_Guest_P09_WaitPost_to_AltRequest" sourceRef="Gateway_Guest_P09_WaitPostDecision" targetRef="Event_Guest_P09_ReceiveAltPaymentRequest" />
    <bpmn:sequenceFlow id="Flow_Guest_P09_AltRequest_to_Provide" sourceRef="Event_Guest_P09_ReceiveAltPaymentRequest" targetRef="Task_Guest_P09_ProvideAltPaymentDetails" />
    <bpmn:sequenceFlow id="Flow_Guest_P09_Provide_to_WaitPost" sourceRef="Task_Guest_P09_ProvideAltPaymentDetails" targetRef="Gateway_Guest_P09_WaitPostDecision" />
    <bpmn:sequenceFlow id="Flow_Guest_P09_WaitPost_to_Confirmed" sourceRef="Gateway_Guest_P09_WaitPostDecision" targetRef="Event_Guest_P09_ReceiveConfirmedPost" />
    <bpmn:sequenceFlow id="Flow_Guest_P09_ConfirmedPost_to_End" sourceRef="Event_Guest_P09_ReceiveConfirmedPost" targetRef="Event_Guest_P09_EndConfirmed" />
    <bpmn:sequenceFlow id="Flow_Guest_P09_WaitPost_to_Pending" sourceRef="Gateway_Guest_P09_WaitPostDecision" targetRef="Event_Guest_P09_ReceivePending" />
    <bpmn:sequenceFlow id="Flow_Guest_P09_Pending_to_End" sourceRef="Event_Guest_P09_ReceivePending" targetRef="Event_Guest_P09_EndPending" />
    <bpmn:startEvent id="Event_Guest_P09_StartNeedCancellation" name="Need cancellation" />
    <bpmn:sendTask id="Task_Guest_P09_SendCancellationRequest" name="Send cancellation request" messageRef="Message_P09_CancellationRequest" />
    <bpmn:eventBasedGateway id="Gateway_Guest_P09_WaitInitial" name="Wait hotel response" />
    <bpmn:intermediateCatchEvent id="Event_Guest_P09_ReceiveFeeProposal" name="Receive fee proposal">
      <bpmn:messageEventDefinition messageRef="Message_P09_FeeProposal" />
    </bpmn:intermediateCatchEvent>
    <bpmn:sendTask id="Task_Guest_P09_SendDecision" name="Send accept or reject" messageRef="Message_P09_GuestDecision" />
    <bpmn:intermediateCatchEvent id="Event_Guest_P09_ReceiveDeclined" name="Receive cancellation declined">
      <bpmn:messageEventDefinition messageRef="Message_P09_CancellationDeclined" />
    </bpmn:intermediateCatchEvent>
    <bpmn:endEvent id="Event_Guest_P09_EndConfirmed" name="Cancellation complete" />
    <bpmn:intermediateCatchEvent id="Event_Guest_P09_ReceiveConfirmedInitial" name="Receive cancellation confirmed">
      <bpmn:messageEventDefinition messageRef="Message_P09_CancellationConfirmed" />
    </bpmn:intermediateCatchEvent>
    <bpmn:userTask id="Task_Guest_P09_ReviewFeeProposal" name="Review fee proposal" />
    <bpmn:endEvent id="Event_Guest_P09_EndDeclined" name="Cancellation not allowed" />
    <bpmn:sendTask id="Task_Guest_P09_ProvideAltPaymentDetails" name="Provide alternate payment details" messageRef="Message_P09_AltPaymentDetails" />
    <bpmn:endEvent id="Event_Guest_P09_EndPending" name="Cancellation pending payment" />
    <bpmn:intermediateCatchEvent id="Event_Guest_P09_ReceivePending" name="Receive pending-payment notice">
      <bpmn:messageEventDefinition messageRef="Message_P09_PendingPayment" />
    </bpmn:intermediateCatchEvent>
    <bpmn:eventBasedGateway id="Gateway_Guest_P09_WaitPostDecision" name="Wait post-decision response" />
    <bpmn:intermediateCatchEvent id="Event_Guest_P09_ReceiveConfirmedPost" name="Receive cancellation confirmed">
      <bpmn:messageEventDefinition messageRef="Message_P09_CancellationConfirmed" />
    </bpmn:intermediateCatchEvent>
    <bpmn:intermediateCatchEvent id="Event_Guest_P09_ReceiveAltPaymentRequest" name="Receive alt payment request">
      <bpmn:messageEventDefinition messageRef="Message_P09_AltPaymentRequest" />
    </bpmn:intermediateCatchEvent>
  </bpmn:process>
  <bpmndi:BPMNDiagram id="BPMNDiagram_1">
    <bpmndi:BPMNPlane id="BPMNPlane_1" bpmnElement="Collaboration_HotelNational_P09">
      <bpmndi:BPMNShape id="Shape_Participant_PaymentProvider" bpmnElement="Participant_PaymentProvider" isHorizontal="true">
        <dc:Bounds x="180" y="60" width="3300" height="330" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Shape_Task_Pay_P09_SendCaptureAccepted" bpmnElement="Task_Pay_P09_SendCaptureAccepted">
        <dc:Bounds x="2150" y="100" width="100" height="80" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Shape_Event_Pay_P09_EndAccepted" bpmnElement="Event_Pay_P09_EndAccepted">
        <dc:Bounds x="2342" y="122" width="36" height="36" />
        <bpmndi:BPMNLabel>
          <dc:Bounds x="2317" y="158" width="87" height="14" />
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      <bpmndi:BPMNEdge id="Edge_Flow_P09_Refund_Yes" bpmnElement="Flow_P09_Refund_Yes">
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        <bpmndi:BPMNLabel>
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        </bpmndi:BPMNLabel>
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Edge_Flow_P09_Refund_No" bpmnElement="Flow_P09_Refund_No">
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        <bpmndi:BPMNLabel>
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      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="Edge_Flow_P09_Issue_to_Join" bpmnElement="Flow_P09_Issue_to_Join">
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      <bpmndi:BPMNEdge id="Edge_Flow_P09_NoRefund_to_Join" bpmnElement="Flow_P09_NoRefund_to_Join">
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      <bpmndi:BPMNShape id="Shape_Participant_Guest" bpmnElement="Participant_Guest" isHorizontal="true">
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      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Shape_Event_Guest_P09_StartNeedCancellation" bpmnElement="Event_Guest_P09_StartNeedCancellation">
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        <bpmndi:BPMNLabel>
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        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Shape_Task_Guest_P09_SendCancellationRequest" bpmnElement="Task_Guest_P09_SendCancellationRequest">
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      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Shape_Gateway_Guest_P09_WaitInitial" bpmnElement="Gateway_Guest_P09_WaitInitial" isMarkerVisible="true">
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        <bpmndi:BPMNLabel>
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        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Shape_Event_Guest_P09_ReceiveFeeProposal" bpmnElement="Event_Guest_P09_ReceiveFeeProposal">
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        <bpmndi:BPMNLabel>
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        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Shape_Task_Guest_P09_SendDecision" bpmnElement="Task_Guest_P09_SendDecision">
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      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Shape_Event_Guest_P09_ReceiveDeclined" bpmnElement="Event_Guest_P09_ReceiveDeclined">
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        <bpmndi:BPMNLabel>
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        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Shape_Event_Guest_P09_EndConfirmed" bpmnElement="Event_Guest_P09_EndConfirmed">
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        <bpmndi:BPMNLabel>
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        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Shape_Event_Guest_P09_ReceiveConfirmedInitial" bpmnElement="Event_Guest_P09_ReceiveConfirmedInitial">
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        <bpmndi:BPMNLabel>
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      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Shape_Task_Guest_P09_ReviewFeeProposal" bpmnElement="Task_Guest_P09_ReviewFeeProposal">
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      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Shape_Event_Guest_P09_EndDeclined" bpmnElement="Event_Guest_P09_EndDeclined">
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        <bpmndi:BPMNLabel>
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        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Shape_Task_Guest_P09_ProvideAltPaymentDetails" bpmnElement="Task_Guest_P09_ProvideAltPaymentDetails">
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      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Shape_Event_Guest_P09_EndPending" bpmnElement="Event_Guest_P09_EndPending">
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        <bpmndi:BPMNLabel>
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        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Shape_Event_Guest_P09_ReceivePending" bpmnElement="Event_Guest_P09_ReceivePending">
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        <bpmndi:BPMNLabel>
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        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Shape_Gateway_Guest_P09_WaitPostDecision" bpmnElement="Gateway_Guest_P09_WaitPostDecision" isMarkerVisible="true">
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        <bpmndi:BPMNLabel>
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        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Shape_Event_Guest_P09_ReceiveConfirmedPost" bpmnElement="Event_Guest_P09_ReceiveConfirmedPost">
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        <bpmndi:BPMNLabel>
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        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="Shape_Event_Guest_P09_ReceiveAltPaymentRequest" bpmnElement="Event_Guest_P09_ReceiveAltPaymentRequest">
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        <bpmndi:BPMNLabel>
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        </bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNEdge id="Edge_Flow_Guest_P09_Start_to_Request" bpmnElement="Flow_Guest_P09_Start_to_Request">
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      <bpmndi:BPMNEdge id="Edge_Flow_Guest_P09_Request_to_WaitInitial" bpmnElement="Flow_Guest_P09_Request_to_WaitInitial">
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      <bpmndi:BPMNEdge id="Edge_Flow_Guest_P09_Declined_to_End" bpmnElement="Flow_Guest_P09_Declined_to_End">
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      <bpmndi:BPMNEdge id="Edge_Flow_Guest_P09_Fee_to_Review" bpmnElement="Flow_Guest_P09_Fee_to_Review">
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      <bpmndi:BPMNEdge id="Edge_Flow_Guest_P09_Review_to_Decision" bpmnElement="Flow_Guest_P09_Review_to_Decision">
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      <bpmndi:BPMNEdge id="Edge_Flow_Guest_P09_Decision_to_WaitPost" bpmnElement="Flow_Guest_P09_Decision_to_WaitPost">
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    </bpmndi:BPMNPlane>
  </bpmndi:BPMNDiagram>
</bpmn:definitions>
